Understand stone. Clean gently. Protect appropriately.

We assess the surface, moisture, joints and an inconspicuous test area. The aim is the mildest effective, material-compatible cleaning method. A suitable professional product is considered only with the appropriate approval and in compliance with environmental requirements.

Drainage, regular care and surface protection tailored to the need can make maintenance easier. An impregnating sealer does not guarantee that growth will never return.

No wire brushes, no uncontrolled high-pressure cleaning and no self-mixed chlorine or biocidal products. Cleaning water must not be allowed to run uncontrolled into the pool or garden.

The residue is identified first. Confirmed loose salt efflorescence can often be removed dry. Where deposits recur, moisture paths and the build-up are assessed rather than treating only the visible haze.

First establish the cause of the moisture and allow the surface to dry sufficiently. Protective products must suit both the stone and the drying of the build-up; an impregnating sealer is not a substitute for waterproofing.

Do not use vinegar or an arbitrary limescale remover. Acid can attack limestone, marble, cementitious joints and other sensitive components.

We distinguish contamination from loss of material and assess moisture, drainage, perimeter joints and movement joints. Suitable surfaces can be cleaned or restored; cracks and loose parts require separate repair planning.

Protection follows only after the cause has been established and appropriate repairs have been made. On walking and wet areas, the finish and slip resistance must work together; a glossier result is not automatically the right one.

Do not seal damp or salt-contaminated surfaces. Do not treat cracks as merely a cleaning issue, and do not polish pool edges smooth without assessment.

The material, type of stain and existing finish are identified first. Tailored cleaning or stain treatment may help; a chemically attacked surface may require professional restoration. Complete removal is not always possible.

Where suitable, absorbent natural stone receives appropriate stain protection. Deal with spills promptly and use coordinated care products. An impregnating sealer does not protect against acid etching.

Do not use universal stain removers, abrasive products or acid on sensitive stone. Do not mix several cleaners, and do not apply care layers haphazardly on top of one another.

For suitable natural stone or terrazzo, grinding, honing or polishing can renew the finish; the material, build-up and thickness of the layer are decisive. With ceramic, metal marks are distinguished from genuine damage. A damaged glaze cannot generally be sanded.

Clean entrance mats, regular removal of sand and suitable furniture glides reduce mechanical stress. After restoration, only protection suitable for the specific surface is renewed.

Do not use abrasive pads on glazed tiles or promise blanket scratch removal. Deeper damage or an unsuitable build-up may require repair or replacement.

The joint type and adjoining covering are assessed. Suitable joint cleaning removes releasable residues; cracked, loose or leaking flexible joints must be professionally renewed. Cleaning does not restore their sealing function.

Keep joints clean, remove residues carefully and inspect perimeter areas regularly. An approved protective treatment may be useful for absorbent joints; movement joints remain flexible and functional.

Do not use acid or hard brushes as a universal solution. A stone cleaner is not automatically compatible with joints. Do not rigidly rework movement joints or regard them as repaired through surface protection.